A communication analysis conversation in Communication Intelligence magazine in response to a leader saying, “I can’t wait to be of service to everyone in this room.”

Is this impressive and helpful or does it miss the mark?

Maybe you’ve witnessed it, experienced it or been ‘guilty’ of conducting yourself this way — carelessly, insensitively talking down to other people.

Lenore Kantor, former corporate executive and now consultant and business coach at her company, Growth Warrior, has some ideas about what’s going on when this is taking place and how to effectively address it.