Unexpected problems can cause big problems in organizational thinking, reactions and even more-reasoned responses.

Jamie Flinchbaugh, founder of JFlinch, says that how leaders think in those moments largely determines how successful they will be in their goals.

There is a better way, he proposes.

Flinchbaugh is the author of a book that examines how organizations can prove to be more effective in how they view, communicate about, address and solve problems.

Being in an organization and either not being allowed to communicate or feeling like you are not heard and taken seriously is a painful experience.

Many articles and online message boards lament the disappointment, discouragement, anger and resentment that is felt by employees.

Some leaders and organizations try to do better. Michael Alexis, owner and CEO of TeamBuilding was willing to talk about it.