Role Modeled Compassion Opens Up Relationships
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“The walls come down and they are more willing to offer feedback, wanting to help your business. The compassion invites them to be a part of what the business is trying to accomplish. They truly become part of the team.”
Land Bridgers, CEO of Integrated Financial Group
“When something bad happens or client service drops, a few clients will reach out to complain or share their frustrations. The ones who do not reach out are the ones you need to worry about. They are the ones who leave without saying a word. Compassion is (a protectant) against those who leave without a word. Over time, the compassion leads to them wanting to say something and at least give you a chance to redeem whatever has gone astray.”
Land Bridgers, CEO of Integrated Financial Group
“Without compassion within a company, the staff or team will just see it as a job and a means to get paid. The connection to the bigger goal is lost, and ultimately, when a better opportunity arises, they will leave without a word - just like certain clients.”
Land Bridgers, CEO of Integrated Financial Group
“When it comes to compassion from leadership, words are cheap. It is your actions that matter most - not only how you treat each person, but also how you live your life.”
Land Bridgers, CEO of Integrated Financial Group
“The only way I see that compassion can be taught and become a skill is for one to experience it firsthand. If one finds themselves surrounded by compassionate people, it becomes contagious. So, I believe being a compassionate person only comes from being treated in a compassionate way.”
Land Bridgers, CEO of Integrated Financial Group
“Measuring compassion is hard to do tangibly, but it can be summed up in one word: Retention. Does your staff stay or do you have high turnover? If you have high turnover, a likely cause is a lack of compassion within your organization.”
Land Bridgers, CEO of Integrated Financial Group
“It is the same with clients. Do your clients stay with you through the good times and the bad? If so, you likely have a culture of compassion that they have experienced. If you have a revolving door where you are constantly losing and earning new clients, it might be time to look in the mirror.”
Land Bridgers, CEO of Integrated Financial Group
