Feelings are Legitimate Yet Might Not Reflect Truth
LaTonia Monroe Naylor of Monroe Naylor Consulting talks about how we perceive people, due to their emotions, may not be a full, accurate understanding and conclusion.
The ‘Recipe’ for a Winning Culture
Cierra Gross, founder and CEO of Caged Bird HR, talks about the importance of developing a smarter hiring process for hiring the right people to build a winning workplace culture
Mindreading: What Are We Doing?
One thinking trap, or mental trap is mindreading. It creates a lot of problems. What's behind it? Jan Mion a hypnotherapist at Mion Hypnosis talks about it in Communication Intelligence.
He also talks about how we subconsciously sabotage our progress because it doesn’t look like we believe it should.
Best and Worst Communication Habits, Five and Five
What does etiquette have to do with communication? Lisa Mirza Grotts, a specialist in etiquette for business, social situations and politics, answers that question and quickly provides five winning communication habits and five dangerous ones to sidestep.
Absence of Restitution and Change Prevents Trust Restoration
Apologies made by executives often fall flat for two significant reasons, says Cheyenne Hunt-Majer, J.D., a big tech accountability advocate at Public Citizen.
What to Avoid When Needing an Apology to Succeed
A conversation about what types of apologies are unlikely to work and why so, with Phillip Arceneaux, Ph.D., an assistant professor of Strategic Communication at Miami (OH) University.